Frequently Asked Questions
Everything you need to know about your Specsmakers experience.
How do I know which frame size is right for me?
Each product page features a size guide. You can also check the inside of your current glasses for three numbers (e.g., 52-18-140) which represent lens width, bridge width, and temple length in millimeters.
What is the estimated delivery time for my order?
Standard shipping typically takes 5-7 business days. For prescription lenses, please allow an additional 2-3 business days for our lab to precision-craft your lenses to your exact specifications.
What is your return and exchange policy?
We offer a 14-day hassle-free return policy for all frames. Please note that custom prescription lenses are non-refundable unless there is a manufacturing defect or a discrepancy with the order.
Do you offer a warranty on your eyewear?
Yes, all Specsmakers frames and lenses come with a 1-year limited warranty against manufacturing defects. This does not cover accidental damage, scratches, or normal wear and tear.
Can I use my own prescription from an outside doctor?
Absolutely. During the checkout process, you can manually enter your prescription details or upload a photo of your valid prescription issued by any certified optometrist or ophthalmologist.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and various digital wallets. We also offer 'Buy Now, Pay Later' options through select partners.